Job Description
Embedded Operational Support & Collaboration
- Serve as Level 3 support for IoT devices connected to our cloud platform, ensuring timely resolution of issues.
- Collaborating with Level 2 users to resolve escalated incidents.
- Apply high-level technical mitigation and provide initial technical findings, helping to identify product gaps and improvements.
- Work closely with cross-functional, international teams to deliver innovative solutions.
- Actively participate in the global DevOps community.
- Troubleshoot and diagnose problems in Linux-based embedded systems.
- Collaborate with development teams to identify and resolve hardware and software issues.
- Create and apply version patches to fix bugs in embedded code when needed.
- Coordinate and support the rollout of IoT devices across global environments.
- Ensure smooth integration of embedde...
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