Job Description

Documentation of Mitigations & Troubleshooting- Assist in documenting the most common technical mitigations and solutions for embedded device issues.- Help maintain a knowledge base of troubleshooting steps, diagnostic procedures, and frequently encountered problems.- Support the creation and organization of guides for incident resolution, device rollouts, and integration processes.- Prepare and update FAQs, quick reference sheets, and onboarding materials for embedded support.Embedded Device Troubleshooting Support- Help with initial analysis and basic troubleshooting of Linux-based embedded systems under supervision.- Assist in gathering diagnostic data using tools such as curl, strace, gdb, tcpdump, and Wireshark.- Support the team in tracking and reporting device issues, escalating complex cases as needed.- Assist in checking traces in Azure Cloud.- Participate in routine device rollouts and integration checks, ensuring documentation is updated accordingly.Collaboration & Learning-...

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