Job Description
Documentation of Mitigations & Troubleshooting
- Assist in documenting the most common technical mitigations and solutions for embedded device issues.
- Help maintain a knowledge base of troubleshooting steps, diagnostic procedures, and frequently encountered problems.
- Support the creation and organization of guides for incident resolution, device rollouts, and integration processes.
- Prepare and update FAQs, quick reference sheets, and onboarding materials for embedded support.
- Help with initial analysis and basic troubleshooting of Linux-based embedded systems under supervision.
- Assist in gathering diagnostic data using tools such as curl, strace, gdb, tcpdump, and Wireshark.
- Support the team in tracking and reporting device issues, escalating complex cases as needed.
- Assist in checking traces in Azure Cloud.
- Participate in routine devi...
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