Embedded Technical Account Manager (Onsite)

What You'll Do

Location: This role is remote to begin, with gradual transition to hybrid – onsite 3-4 days per week. Please only apply if you are able to work onsite in Manitoba First Nations.

Reports to: Manager, Professional Services

• Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system.
• Serve as the primary technical liaison between Axon and the customers.
• Participate in operational and technical meetings, ensuring effective communication and collaboration.
• Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team.
• Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary.
• Ensure Service Level Requirements (SLRs) and contractual obligations are met.
• Assist the Program Manager by providing requested materials, information, and Voice o...