Job Description

A global software firm is seeking an Application Support Analyst to assist customers in utilizing their cloud-native SaaS product effectively. This role involves documenting customer challenges, providing troubleshooting assistance, and collaborating with team members to enhance service delivery. The ideal candidate has a Bachelor's Degree in IT, SQL proficiency, and 2–3 years of customer service experience. The position supports EMEA business hours with a hybrid work model.
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