EMEA Product Technical and Training Director

JOB DESCRIPTION

Vertiv’s Services organization is seeking a strategic and analytical leader to drive unification, standardization and continual improvement of the EMEA service technical support and training functions, across all product lines.

Position Summary

This role is critical to ensuring our external customers and internal Vertiv team members have effective levels of support to progress technical support requests to a successful and timely conclusion, 24/7/365.

Service readiness processes to support new product offerings will be assessed and standardized in co‑ordination with central technical support, NPDI and supply chain teams.

Training processes will be assessed, standardized and enhanced in close co‑ordination with the Vertiv Academy teams. The successful candidate will implement improvements in close co‑ordination with Global standardization projects, in addition to ensuring the business technical support and trainin...