Emergency Dispatcher (Casual)

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer call taking and dispatch, and after-hours communication services for Yellowhead County staff, partner municipalities, and contracted clients.

Position Responsibilities

1. Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
2. Gather relevant information to determine the type and severity of the call;
3. Reroute calls to the correct agencies;
4. Dispatch appropriate firefighting resources based on call information;
5. Prioritize multiple calls to allocate available resources;
6. Monitor responder safety by radio;
7. Dispatch additional resources as requested by incident commanders;
8. Maintain logs and incident reports using provided methods;
9. Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;