Job Description

Employee Experience Officer

Employee Experience Officer

Req ID#: 401762

Cairo, Cairo, Egypt, EG

Job Description:

About Us


Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.


Job Summary

This role is responsible for managing and supporting the end-to-end onboarding process for new hires, ensuring compliance with company policies and GDPR. Key responsibilities include creating employee profiles in the HR system, coordinating relocation support for associates moving to Greece, organizing induction days, and serving as the primary point of contact for new employees. The position also involves cross-department coordination to ensure proper setup for both remote and onsite work environments, delivering HR presentations, activating employee benefits, and handling various HR administrative tasks. Continuous process evaluation and improvement through critical thinking are essential to enhance the onboarding experience.

Primary Job Responsibilities

  • Complete new hire onboarding / create their profiles on HR System
    Ensure all requested documentation is received and saved in compliance with company policies & GDPR 

  • Support new Associates according with Foundever Standard Operating Procedures 

  • Support Associates relocating to Greece by coordinating the issuing of their documents 

  • Being a main point of contact for new members to secure a smooth welcome process 

  • Complete the Friday before calls to new hires 

  • Coordinate induction day for new members 
  • Deliver the HR part of the induction day presentation to new hires 

  • Emphasize Foundever Benefits and Programs 

  • Coordinate the activation of the Foundever Benefits for new hires 

  • Support HR administrative tasks 

  • Continuous Critical Thinking to evaluate current processes in place 

    • Job Summary:


    We are seeking a passionate and driven Employee Experience Officer to join our team in Egypt. In this role, you will be responsible for designing and delivering initiatives that enhance employee engagement, wellness, and satisfaction. From internal communication to wellness programs and corporate social responsibility (CSR) events, you will play a key role in shaping a positive and engaging workplace culture for our Customer Support teams.

    Key Responsibilities:

  • Create, update, and maintain the company intranet (MAXConnect) content for Egypt.

  • Gather feedback and insights from associates to propose and implement improvement plans that enhance employee satisfaction.

  • Participate in global MAXProjects meetings and share local updates and best practices.

  • Identify and recruit Egypt-based MAXPerts and MAXInsiders to drive engagement and recognition.

  • Plan, manage, and execute SitelFit wellness activities (virtual, on-site, and off-site).

  • Organize and support internal company events, celebrations, and recognition programs.

  • Coordinate and implement CSR initiatives in alignment with company values.

  • Design and distribute event satisfaction surveys and analyze results for improvement.

  • Develop reports and presentations for senior management on employee engagement outcomes.

  • Promote participation in the annual Employee Satisfaction Survey and drive communication campaigns around it.

  • Manage all internal communications to ensure clarity, consistency, and engagement across teams.

    • Qualifications and Requirements:


    Education:

  • Bachelor’s degree in Education, Marketing, Human Resources, or a related field.

    • Language Proficiency:

  • Advanced English proficiency (written and spoken) – C1 level or higher required.

    • Experience:

  • Minimum 1 year of experience in Employee Engagement or Internal Communication roles.

  • Mandatory experience in the Customer Support/BPO industry.

    • Key Skills & Competencies:

  • High level of self-motivation and accountability.

  • Strong verbal and written communication skills.

  • Ability to plan, multitask, and manage time effectively.

  • Strong people orientation with a structured and proactive mindset.

  • Excellent interpersonal and influencing skills.

  • Dependable, reliable, and capable of working with minimal supervision.

  • Comfortable interacting with employees at all levels.

    • Technical Skills:

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

  • Familiarity with survey tools, intranet management, and digital communication platforms.


    • Job Segment: CSR, BPO, Management, Operations, Customer Service

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