Job Description
Job Description
Position: Employee Relation
Location: Vadodara
Duration: Full time
ROLES & RESPONSIBILITIES Filing employee complaints or concerns, as well as requesting for information, guidance and resolutions. Providing timely follow-up for resolving all the concerns or requests. Contributing to employee relations best practice education and policy development. Demonstrating success establishment and maintaining credibility at all levels of the organization – with employee, mentors and team. Handling email enquiries and voice messages. Investigating and resolving complex or critical employee relations issues in a timely and effective manner. Collecting and analyzing employee feedback across all levels on a regular basis. Key Responsibilities
Provide exceptional customer service to Rangam’s Consultants/Clients.
Achieve a turnaround time of 24 to 48 Hrs. for standard cases Get positive feedbacks on social media from consultants Be hands-on when needed Act as the Subject Matter Expert (SME) for all Rangam products, services & processes Ensure there are no communication gaps within or outside the team Prepare timely reports for other departments and coordinate with them accordingly Be a liaison between Consultants, teams and departments Provide recommendations for process improvement Remarketing/Redeployment - Get in touch with the candidate who are concluding within a month and work with recruiting teams to try to find them another project Work closely with Timesheets/On-boarding/ Recruitment and respective Managers and VP of operations
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