Employee Relations & Labor Analytics Manager LatAm

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Key Responsibilities May Include:

Develop and maintain strong partnerships with HR, business leaders, employees, and union representatives, ensuring open communication and collaboration on employee relations matters.

Act as the subject matter expert on regional employment laws and union relations, providing guidance on compliance, legal requirements, and best practices.

Conduct thorough investigations into employee inquiries, complaints, legal reviews, and compliance issues, ensuring timely and accurate resolution.

Partner with the legal team to address complex or escalated cases, aligning on corrective actions and strategies to mitigate risks.

Support labor union relations by managing grievance administration, collective bargaining processes, mediation, conflict resolution, and arbitration, ensuring positive outcomes and compliance with agreements.

Respond to union requests for information and data, and provide consultation and support for union contracts, agreements, policies, and administration, while supporting union avoidance campaigns where applicable.

Manage escalated cases related to leaves of absence and return-to-work processes, ensuring compliance with legal and company policies.

Provide advice and guidance on employee relations cases, partnering with HRBPs to conduct investigations and implement recommended corrective actions.

Design and deliver performance management training for managers, ensuring consistent application of performance management processes across the organization.

Support HRBPs in developing and tracking Performance Improvement Plans (PIPs), monitoring progress, and closing PIPs as necessary.

Lead the process for initiating separation agreements in coordination with HRBPs and legal, ensuring alignment with legal and organizational policies.

Join our team as Regional Employee Experience & Labor Relations Manager!

We’re looking for a strategic leader to design and implement integrated labor relations and employee experience strategies that ensure legal compliance, organizational harmony, and a culture focused on well-being, inclusion, and engagement.

What will you do?

Develop regional Employee Experience strategies, mapping moments that matter and enhancing the employee lifecycle.

Monitor workplace climate and anticipate risks through advanced labor data analysis and predictive models.

Resolve labor conflicts and advise leaders and teams to maintain psychologically safe environments.

Design leadership and labor relations training programs to strengthen capabilities and prevent conflicts.

Implement dynamic dashboards and predictive reports to activate proactive plans.

What we’re looking for:

Deep knowledge of labor legislation across LATAM

Experience in conflict resolution and investigation processes

Proficiency in statistical analysis and Design Thinking tools

Ability to lead regional strategies and generate actionable insights

Key indicators: eNPS, employee satisfaction, reduction of labor incidents, predictive model accuracy.

If you’re passionate about creating inclusive, safe, and well-being-oriented environments, this is your chance to make an impact across the region!

Remote Type

Hybrid Remote

Skills to succeed in the role

Active Learning, Adaptability, Coaching, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Employee Experience, Employee Relations Investigations, Human Resource Case Management, Human Resources (HR) Policies, Industrial Relations, Initiative, Organizational Change Management, Performance Management (PM), Problem Solving, Relationship Building, Talent Development, Work Performance

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.