End User Computer Analyst

The End User Computer Analyst is responsible for providing technical support and troubleshooting services to end users within the organization. This role ensures all desktops laptops mobile devices printers and other peripherals function efficiently and meet company standards. The analyst plays a critical role in user satisfaction and IT operational effectiveness.

Key Responsibilities

• Provide first and secondlevel technical support for hardware software and networking issues.

• Configure deploy and support enduser devices including desktops laptops tablets and mobile phones.

• Install and maintain operating systems productivity tools antivirus software and custom applications.

• Manage Active Directory accounts permissions and security groups.

• Monitor prioritize and respond to tickets and service requests in a timely manner.

• Maintain asset inventory and ensure equipment ...