End-User Computing Analyst

Job Title: End User Computing Analytics (Nexthink Engineer)

Location: Bangalore, Pune, Mumbai and Chennai

Proactive Hardware & Software troubleshooting on End User Devices

• Analysis of trends and recording current health status of end user devices
• Identification where and when the issue occurred and how many users are impacted
• Analysis of the events in timeline to identify root causes of issues very quickly
• Cooperation with various technical teams on root cause analyses and remediation plans
• Resolution of issues discovered.
• Documentation of findings and recommendations

Reporting

• Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software
• Providing input for collector packaging and assisting in deployment scenari...