Job Description
Overview:
In the
**End User Computing Analyst** role, you will provide support for internal employees for all IT services in our new Mexico City, Mexico office. You will also process incoming technical support incidents and requests through the ServiceNow & JIRA ticket queue while maintaining service level agreements.
En el rol de Analista de computación del usuario final, brindará soporte a los empleados internos para todos los servicios de TI en nuestra oficina de la Ciudad de México.
Cotiviti es una importante empresa trasnacional en el ramo Auditoria post pago para empresas de retail.
**Responsibilities**:
- Process incoming technical support incidents and requests through the ServiceNow & JIRA ticket queue while maintaining service level agreements.
- Provide detailed comments/work notes and update all tickets regularly following incident management procedures and escalating to appropriate personnel when needed.
- Participates in and handles project work wi...
In the
**End User Computing Analyst** role, you will provide support for internal employees for all IT services in our new Mexico City, Mexico office. You will also process incoming technical support incidents and requests through the ServiceNow & JIRA ticket queue while maintaining service level agreements.
En el rol de Analista de computación del usuario final, brindará soporte a los empleados internos para todos los servicios de TI en nuestra oficina de la Ciudad de México.
Cotiviti es una importante empresa trasnacional en el ramo Auditoria post pago para empresas de retail.
**Responsibilities**:
- Process incoming technical support incidents and requests through the ServiceNow & JIRA ticket queue while maintaining service level agreements.
- Provide detailed comments/work notes and update all tickets regularly following incident management procedures and escalating to appropriate personnel when needed.
- Participates in and handles project work wi...
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