End-User Computing Support Technician

JOB TITLE: EUC Tier 1 Support Technician

DEPARTMENT: End User Computing

REPORTS TO: Senior Manager of EUC

Job Location: Hermosillo, Sonora, Mexico. (On Site)

JOB SUMMARY:

This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems, recognizing and escalating more difficult problems. Members of this team should be able to triage, consult and effectively resolve most user support issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other assignments, projects, and duties may be required:

• User account management
• Troubleshoots and supports all network laptops/computers.
• Understanding of IT principles and ability to communicates technical concepts effectively to a varied audience.
• Assists in the set-up, maintenance and repair of PC hardware & this will include distri...