End User Computing Technician

Position Overview

The End User Computing Technician resolves and reports various desktop computer problems related to network infrastructure including end user support, security upgrades and maintenance. Job holder must have experience troubleshooting technical problems regarding core Microsoft Applications and Operating Systems as well as third party software. This is a 3rd tier support position supporting internal and external employees and customers. This demands strong technical skills and customer service at the highest of levels.
Essential Job Functions
Responsible for delivering front line technical assistance and support related to computer systems, hardware, and software.
Responds to Service tickets and calls, troubleshoots and runs diagnostic programs, isolates problems, and determines and implements the most appropriate solution.
Will be responsible for scripting and executing Service performance reports that show how IT is responding...