Job Description
We are looking for **EUC /Desktop/ Helpdesk Level 1 /Level 2** for full time role in Ribeirao Preto, Brazil.
**Contract**: B2B
**Salary**: BRL 8000 to BRL 9500
**Location**:Ribeirão Preto, SP Brezilya
**Joining Date**: ASAP
**Objectives**:
Level-2 Desktop Engineer will provide day to day local
emote desktop support, receive inbound calls,
answer questions, troubleshoot, and document steps performed to resolve challenges with hardware,
resolution for calls and engage their supervisors and managers to ensure operational consistency across
all shifts within the IT Support Center. Desktop Support Engineer provides Break Fixes, fault diagnosis,
and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as
**Responsibilities**:
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issu...
**Contract**: B2B
**Salary**: BRL 8000 to BRL 9500
**Location**:Ribeirão Preto, SP Brezilya
**Joining Date**: ASAP
**Objectives**:
Level-2 Desktop Engineer will provide day to day local
emote desktop support, receive inbound calls,
answer questions, troubleshoot, and document steps performed to resolve challenges with hardware,
resolution for calls and engage their supervisors and managers to ensure operational consistency across
all shifts within the IT Support Center. Desktop Support Engineer provides Break Fixes, fault diagnosis,
and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as
**Responsibilities**:
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issu...
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