Job Description

TCS present an excellent opportunity for End‑User Desktop Support

Job Location: Hyderabad

Experience required: 4-6 yrs


Key Responsibilities

End‑User Desktop Support

  • Troubleshoot OS, login/profile, performance, connectivity (Wi‑Fi/VPN), and application issues for Windows/macOS.
  • Support Microsoft 365 apps, browsers, collaboration tools, and endpoint security (AV/EDR, encryption checks).
  • Perform basic hardware diagnostics (RAM/HDD/SSD), replace field‑swappable parts, and coordinate RMA/warranty cases.
  • Handle device onboarding/offboarding (initial setup, policy validation, data backup/restore), and peripheral installs (docks, monitors, scanners).

Remote Support & Ticket Handling

  • Provide remote assistance using enterprise tools (e.g., Quick Assist/Remote Help/Teams/Zoom screen share).
  • Triage incidents/requests, document steps and resolutions, and update...

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