Job Description

JOB PURPOSE

Responsible for providing Tier II desktop support service serving as an expert in troubleshooting complex issues andproviding technical development and guidance for the Desktop Support Team.

QUALIFICATION

Bachelors degree with knowledge of IT

RESPONSIBILITIES
  • Provide Tier II client support for hardware software and network services.
  • Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues including laptops desktops tablets mobile devices printers and VPN issues.
  • Assistin the architecture implementation and maintenance of the organizations desktop environments including installation upgrades high-level troubleshooting and Windows and Mac OS software deployment.
  • Provide Tier II support for system images virtual environments and Mac OS Management.
  • Serve as an expert in troubleshooting diagnosing and resolving complex end-user device incidents and problems through desktop...

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