End User Or Desktop Support Lead

Responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and providing technical development and guidance for the Desktop Support Team.

Bachelor’s degree with knowledge of IT

• Provide Tier II client support for hardware, software, and network services.
• Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues.
• Assist in the architecture, implementation, and maintenance of the organization’s desktop environments, including installation, upgrades, high-level troubleshooting, and Windows and Mac OS software deployment.
• Provide Tier II support for system images, virtual environments, and Mac OS Management.
• Serve as an expert in troubleshooting, diagnosing, and resolving comp...