End User Representative

The End User Representative serves as the primary point of contact between end users and internal support teams. This role ensures that user issues requests and feedback are effectively communicated and resolved in a timely manner. The ideal candidate is customerfocused techsavvy and an excellent communicator.

Key Responsibilities:

• Act as the primary liaison between end users and IT or service departments.
• Receive document and triage service requests or incidents reported by users.
• Communicate technical solutions and updates to nontechnical users clearly and professionally.
• Escalate complex issues to appropriate support teams and follow up to ensure resolution.
• Gather feedback from end users on system usability functionality and satisfaction.
• Participate in the rollout of new tools technologies or updates by providing user training or support.
• Maintain accurate records of issues resolutions and us...