End User Services Chapter Lead

Position Overview

The End User Services Chapter Lead is responsible for overseeing all end-user IT support functions in India, including collaboration platforms, onsite technical support, service desk operations, and other workplace or client engineering services. The Chapter Lead will drive a world-class user experience for employees by ensuring an effective and reliable utilization of end user technologies for employees. This individual will maintain a dotted-line reporting relationship to the Head of End User Services in the US, ensuring alignment with global IT standards and strategies.

Key Responsibilities

• End-User Technology Leadership: Oversee end-to-end support and optimization of Microsoft collaboration tools (Teams, Exchange, SharePoint, OneDrive, Power Platform, Microsoft Copilot, Agentic AI, Voice, etc.), to meet local business needs. Act as the India subject-matt...