Job Description
Position Overview
The End User Services Chapter Lead is responsible for overseeing all end-user IT support functions in India, including collaboration platforms, onsite technical support, service desk operations, and other workplace or client engineering services. The Chapter Lead will drive a world-class user experience for employees by ensuring an effective and reliable utilization of end user technologies for employees. This individual will maintain a dotted-line reporting relationship to the Head of End User Services in the US, ensuring alignment with global IT standards and strategies.
Key Responsibilities
- End-User Technology Leadership: Oversee end-to-end support and optimization of Microsoft collaboration tools (Teams, Exchange, SharePoint, OneDrive, Power Platform, Microsoft Copilot, Agentic AI, Voice, etc.), to meet local business needs. Act as the India subject-matter expert for these platforms, ensuring new features and updates are rolled out smoothly to users. Pr...
The End User Services Chapter Lead is responsible for overseeing all end-user IT support functions in India, including collaboration platforms, onsite technical support, service desk operations, and other workplace or client engineering services. The Chapter Lead will drive a world-class user experience for employees by ensuring an effective and reliable utilization of end user technologies for employees. This individual will maintain a dotted-line reporting relationship to the Head of End User Services in the US, ensuring alignment with global IT standards and strategies.
Key Responsibilities
- End-User Technology Leadership: Oversee end-to-end support and optimization of Microsoft collaboration tools (Teams, Exchange, SharePoint, OneDrive, Power Platform, Microsoft Copilot, Agentic AI, Voice, etc.), to meet local business needs. Act as the India subject-matter expert for these platforms, ensuring new features and updates are rolled out smoothly to users. Pr...
Apply for this Position
Ready to join The Hartford? Click the button below to submit your application.
Submit Application