Job Description
Overview:
Deadline to receive resumes: May 31st
Recruiter: Zadith Valencia
HM: Cesar Gutierrez
STATEMENT:
The End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. End User Services Technicians also support events.
DETAILED RESPONSIBILITIES/DUTIES:
- Provides service and end user support during maintenance checks or dispatches
- Diagnoses errors or technical problems and determine proper solutions
- Produces timely and detailed service reports
- Documents processes
- Collects and analyzes performance data to provide technical assistance
- Provides technology support as needed for events
- Ties workflow to schedule
- Accurately documents solutions related to complex issues
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved
- Troubleshoots and ...
Deadline to receive resumes: May 31st
Recruiter: Zadith Valencia
HM: Cesar Gutierrez
STATEMENT:
The End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. End User Services Technicians also support events.
DETAILED RESPONSIBILITIES/DUTIES:
- Provides service and end user support during maintenance checks or dispatches
- Diagnoses errors or technical problems and determine proper solutions
- Produces timely and detailed service reports
- Documents processes
- Collects and analyzes performance data to provide technical assistance
- Provides technology support as needed for events
- Ties workflow to schedule
- Accurately documents solutions related to complex issues
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved
- Troubleshoots and ...
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