End user Support

The opportunity

: End user support - Hyderabad

NAT :

National comprises of sector agnostic teams working across industries for a well rounded experience.

CNS - TC - Technology Strategy & Transformation :

EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services. 

In Tech Consulting, we are transforming businesses through the power of people, technology and innovation. It places , leverages and enables

 Your key responsibilities:

Provides technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
Resolves basic technical troubleshooting issues to ensure end user productivity.
Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.
Elevates more complex issues to the appropriate next level support.
Learns and complies with Information Technology and Information Security policies and procedures.
Participates in special projects and performs other duties as assigned.
Provide daily technical support to employees, assisting with a variety of hardware and software-related issues to ensure smooth IT operations.
Evaluate existing hardware and software systems, offering recommendations for necessary upgrades or improvements to enhance IT infrastructure performance and efficiency.
Assist in testing and implementing new hardware and software solutions, ensuring compatibility and functionality within the organization's IT ecosystem.
Provide guidance to employees on software usage and hardware functionality, improving overall productivity and technical knowledge within the organization.

Role:

Minimum 2 years of experience in IT support, with at least 1 year in direct technical troubleshooting and end-user support.
Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent combination of education and experience.
Working knowledge of ticketing and tracking systems such as JIRA, ServiceNow, or equivalent tools.
Familiarity with basic network connectivity, security protocols, and endpoint monitoring.

 What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.