End user Support

p ;;font-family:Calibri, sans-serif;line-height:115%stronguspan ;line-height:115%;font-family:#39;EYInterstate Light#39;Technology Consulting/span/u/strong/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan ;line-height:115%;font-family:#39;EYInterstate Light#39;Title: End User support/span/strong/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39; /span/strong/pp style=text-align:justify; ;;font-family:Calibri, sans-serif;line-height:115%span style=font-family:#39;EYInterstate Light#39;EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. /span/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%span style=font-family:#39;EYInterstate Light#39;Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact./span/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115% /pp ;text-align:justify;;font-family:#39;Times New Roman#39;, serifstrongspan ;font-family:#39;EYInterstate Light#39;EY Technology:/span/strong/pp style=text-align:justify; ;;font-family:Calibri, sans-serif;line-height:115%span style=font-family:#39;EYInterstate Light#39;Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization./span/pp ;text-align:justify;line-height:107%;;font-family:Calibri, sans-serifstrongspan style=font-family:#39;EYInterstate Light#39;EY Technology/span/strongspan style=font-family:#39;EYInterstate Light#39; supports our technology needs through three business units:/span/pp ;text-align:justify;line-height:107%;;font-family:Calibri, sans-serifstrongspan style=font-family:#39;EYInterstate Light#39;Client Technology (CT) -/span/strongspan style=font-family:#39;EYInterstate Light#39; span style=color:#24282dfocuses on developing new technology services for our clients. It enables EY to /spanidentify new technology-based opportunities faster and pursue those opportunities more rapidly./span/pp ;text-align:justify;line-height:107%;;font-family:Calibri, sans-serifstrongspan style=font-family:#39;EYInterstate Light#39;Enterprise Workplace Technology (EWT) –/span/strongspan style=font-family:#39;EYInterstate Light#39; EWT span style=color:blacksupports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience./span/span/pp style=text-align:justify; ;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;;color:blackInformation Security (Info Sec) -/span/strongspan style=font-family:#39;EYInterstate Light#39;;color:black Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. /span/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;The opportunity/span/strong/pp style=text-align:justify; ;;font-family:Calibri, sans-serif;line-height:115%span style=font-family:#39;EYInterstate Light#39;This role is responsible for ensuring stable, secure, and high-performing platform solutions by troubleshooting technical issues, managing escalations and optimizing system operations across Windows and macOS. This role collaborates with cross-functional teams to enhance reliability, security and scalability while contributing to automation, documentation and continuous improvements. Additionally, the Specialist supports infrastructure monitoring, performance optimization and the adoption of new technologies to improve overall system efficiency./spanspan style=font-family:#39;EYInterstate Light#39; /span/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;Your key responsibilities/span/strong/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39; /span/strong/pul ; ;text-align:justify;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Design, implement and maintain platform solutions that support business needs, ensuring high performance, scalability and reliability./span/lili ;text-align:justify;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Troubleshoot and resolve complex technical issues related to platform stability, performance and integration across multiple environments./span/lili ;text-align:justify;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Develop and optimize system software, including operating systems, device drivers, and utilities, to enable seamless hardware-software interaction./span/lili ;text-align:justify;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Evaluate and implement new technologies and vendor solutions, ensuring alignment with business and technical requirements./span/lili ;text-align:justify;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Elevate code and system updates into development, testing and production environments while maintaining change control and documentation standards./span/lili ;text-align:justify;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Collaborate with hardware engineers and application developers to ensure compatibility, security and performance of platform components./span/lili ;text-align:justify;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Develop and enforce technical standards, conducting system analysis and defining logical and physical architectures for platform solutions./span/lili ;text-align:justify;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Maintain and update platform software to address security vulnerabilities, optimize resource management, and enhance system functionality./span/lili ;text-align:justify;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Mentor junior engineers, providing technical guidance, training and support for troubleshooting complex platform-related issues./span/lili ;text-align:justify;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Document processes, system architecture and technical decisions to support future updates, troubleshooting, and team collaboration. Also, Participate in special projects and contribute to continuous improvement initiatives in platform engineering/span/li/ulp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39; /span/strong/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;Skills and attributes for success/span/strong/pp ;line-height:normal;;font-family:Calibri, sans-serif /pul ; ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;A team player with strong analytical, communication and interpersonal skills/span/lili ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Constantly updating yourself about new technologies in the market/span/lili ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;A winning personality and the ability to become a trusted advisor to the stakeholders/span/li/ulp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39; /span/strong/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;To qualify for the role, you must have/span/strong/pp ;line-height:normal;;font-family:Calibri, sans-serif /pul ; ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Minimum 5 years of relevant experience in platform engineering, systems support, or infrastructure management./span/lili ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Bachelor’s degree ( in Computer Science or IT, or Bachelor’s in Computer Applications (BCA), or Master’s in Computer Applications (MCA)./span/lili ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Strong troubleshooting skills with expertise in Windows desktop, macOS/span/lili ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Experience in managing escalations, monitoring operations and resolving complex platform-related issues./span/lili ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Knowledge of system architecture, hardware-software integration, and performance optimization./span/lili ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Strong documentation, problem-solving, and collaboration skills to support cross-functional teams/span/li/ulp ;line-height:normal;;font-family:Calibri, sans-serif /pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;Ideally, you’ll also have/span/strong/pp ;line-height:normal;;font-family:Calibri, sans-serif /pul ; ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills./span/lili ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Be highly flexible, adaptable, and creative./span/lili ;line-height:normal;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Comfortable interacting with senior executives (within the firm and at the client)/span/li/ulp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115% /pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;What we look for/span/strong/pp ;;font-family:Calibri, sans-serif;line-height:115% /pul ; ;line-height:115%;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values./span/li/ulp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115% /pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;What working at EY offers /span/strong/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115% /pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%span style=font-family:#39;EYInterstate Light#39;;color:black;background-color:whiteWe offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:/span/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115% /pul ; ;text-align:justify;line-height:115%;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Support, coaching and feedback from some of the most engaging colleagues around/span/lili ;text-align:justify;line-height:115%;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;Opportunities to develop new skills and progress your career/span/lili ;text-align:justify;line-height:115%;;font-family:Calibri, sans-serifspan style=font-family:#39;EYInterstate Light#39;The freedom and flexibility to handle your role in a way that’s right for you/span/li/ulp style=text-align:justify; ;;font-family:Calibri, sans-serif;line-height:115%emspan style=font-family:#39;EYInterstate Light#39; /span/em/pp style=text-align:justify; ;;font-family:Calibri, sans-serif;line-height:115%emspan style=font-family:#39;EYInterstate Light#39;;font-style:normalEY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance./span/em/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;About EY/span/strong/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115% /pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%span style=font-family:#39;EYInterstate Light#39;As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a /spanspan style=font-family:#39;EYInterstate Light#39;b/spanspan style=font-family:#39;EYInterstate Light#39;etter working world. That starts with a culture that believes in giving you the training, opportunities and /spanspan style=font-family:#39;EYInterstate Light#39;creative/spanspan style=font-family:#39;EYInterstate Light#39; freedom to make things better. /spanspan style=font-family:#39;EYInterstate Light#39;Whenever you join, however long you stay, the /spanspan style=font-family:#39;EYInterstate Light#39;exceptional/spanspan style=font-family:#39;EYInterstate Light#39; EY experience lasts a lifetime. /span/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39; /span/strong/pp style=text-align:justify; ;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible./span/strong/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115% /pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;Make your mark. /span/strong/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39; /span/strong/pp ;text-align:justify;;font-family:Calibri, sans-serif;line-height:115%strongspan style=font-family:#39;EYInterstate Light#39;Apply now./span/strong/p