End User Support - L1

Role - End User Support - L1

Years of Experience - 8 to 10 years

Location - Dholera, Gujarat

• End User Support - L1
• Responsibility:
• Provide Level 1 support for desktops, laptops, and peripherals running Windows and macOS.
• Perform basic troubleshooting and resolution for hardware and software issues.
• Handle limited Linux-based systems support as required.
• Assist with OS installations, upgrades, and patch management.
• Respond to service requests and incidents within defined SLAs.
• Maintain accurate documentation of issues and resolutions in the ticketing system.
• Collaborate with higher-level support teams for escalations. Required Skills and Qualifications:
• Strong knowledge of Windows and macOS operating systems.
• Basic understanding of Linux environments.
• Famili...