End User Support - L2

Role - End User Support - L2

Years of Experience - 8 to 10 years

Location - Gift City, Gandhinagar, Gujarat

• End User Support - L2
• Responsibility:
• Manage and resolve escalated issues related to Windows and macOS systems.
• Provide limited support for Linux-based systems as required.
• Handle software installations, updates, and patch management.
• Maintain endpoint security and compliance with organizational standards.
• Collaborate with L1 support teams for issue escalation and resolution.
• Required Skills:
• Strong expertise in Windows and macOS operating systems.
• Basic knowledge of Linux environments.
• Familiarity with Active Directory, Group Policy, and endpoint management tools.
• Excellent problem-solving and communication skills.