Job Description

Description

:

Overall Objectives: The End User Support Lead is part of the IT Operations department, overseeing the Service Desk and Desktop Support teams.

These teams provide front-line support to all end users, operating from the trading floors in London and Paris. The environment is dynamic, fast-paced, and requires a disciplined yet customer-focused approach.

The End User Support Lead is responsible for managing and guiding a team of engineers delivering high-quality technical support across all areas of end user computing. This includes close collaboration with front, middle, and back office teams, traders, executives, and business-critical staff.

Key Accountabilities

The teams key responsibilities include:

This list is not exhaustive and may include other tasks assigned by the manager.

  • Lead, mentor, and develop a team of desktop support engineers, fostering a collaborative and high-performance cul...

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