End user support specialist

Job Description: L2 End-User Computing (EUC) Administrator
Responsibilities:
- Provide L2 support for Windows OS and Mac OS: application installs/uninstalls, OS patching, crash/BSOD analysis, and performance troubleshooting.
- Support firmware, driver, and patch deployment for end-user devices.
- Troubleshot disk space/storage errors, boot issues, and driver-related problems.
- Configure and troubleshoot GPOs, policies, CSP registry settings, and OS controls.
- Manage Workspace ONE (Air Watch) or Intune:
- Create/manage Smart Groups, Profiles, and Assignments.
- Perform app/package deployments and compliance checks.
- Troubleshoot deployment failures and generate RCA.
- Run and validate APIs via Postman for testing and automation support.
- Document SOPs/KBs, hand over fixes to L1, and maintain shift handover logs.
- Participate in user calls, escalation handling, and SLA adherence in 24x7 operations.
Troubleshooting:
- Application installs, Un...