Job Description
Job Description: L2 End-User Computing (EUC) Administrator
Responsibilities:
Provide L2 support for Windows OS and MacOS: application installs/uninstalls, OS patching, crash/BSOD analysis, and performance troubleshooting.
Support firmware, driver, and patch deployment for end-user devices.
Troubleshot disk space/storage errors, boot issues, and driver-related problems.
Configure and troubleshoot GPOs, policies, CSP registry settings, and OS controls.
Manage Workspace ONE (AirWatch) or Intune:
Create/manage Smart Groups, Profiles, and Assignments.
Perform app/package deployments and compliance checks.
Troubleshoot deployment failures and generate RCA.
Run and validate APIs via Postman for testing and automation support.
Document SOPs/KBs, hand over fixes to L1, and maintain shift handover logs.
Participate in user calls, escalation handling, and SLA adherence in 24x7 operations.
Troubleshooting:
Application installs, Uninstall, updates, crashes,...
Responsibilities:
Provide L2 support for Windows OS and MacOS: application installs/uninstalls, OS patching, crash/BSOD analysis, and performance troubleshooting.
Support firmware, driver, and patch deployment for end-user devices.
Troubleshot disk space/storage errors, boot issues, and driver-related problems.
Configure and troubleshoot GPOs, policies, CSP registry settings, and OS controls.
Manage Workspace ONE (AirWatch) or Intune:
Create/manage Smart Groups, Profiles, and Assignments.
Perform app/package deployments and compliance checks.
Troubleshoot deployment failures and generate RCA.
Run and validate APIs via Postman for testing and automation support.
Document SOPs/KBs, hand over fixes to L1, and maintain shift handover logs.
Participate in user calls, escalation handling, and SLA adherence in 24x7 operations.
Troubleshooting:
Application installs, Uninstall, updates, crashes,...
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