End User Support Specialist

Job Description: L2 End-User Computing (EUC) Administrator

Responsibilities:

• Provide L2 support for Windows OS and MacOS: application installs/uninstalls, OS patching, crash/BSOD analysis, and performance troubleshooting.
• Support firmware, driver, and patch deployment for end-user devices.
• Troubleshot disk space/storage errors, boot issues, and driver-related problems.
• Configure and troubleshoot GPOs, policies, CSP registry settings, and OS controls.
• Manage Workspace ONE (AirWatch) or Intune:
• Create/manage Smart Groups, Profiles, and Assignments.
• Perform app/package deployments and compliance checks.
• Troubleshoot deployment failures and generate RCA.
• Run and validate APIs via Postman for testing and automation support.
• Document SOPs/KBs, hand over fixes to L1, and maintain shift handover logs.
• Participate in user calls, escalation handling, and SLA adherence in 24x7 operati...