Job Description

Overview

Role Title- Service Desk Analyst – Japanese Speaker

Role Summary-

Provides first-line IT support to end users. Responsible for troubleshooting hardware, software, and application issues, managing tickets, escalating unresolved issues, and ensuring high customer service standards.

Qualifications

  • 2 years of IT Service Desk / Helpdesk experience
  • Strong knowledge of Windows 7/10, O365, and basic Active Directory
  • Experience handling tickets via ServiceNow or similar ITSM tools
  • Basic troubleshooting of iOS devices, laptops, PCs, and printers
  • Excellent communication and customer service skills
  • 2–4 year degree in IT or a related field
  • Proficiency in Japanese (mandatory)
  • Working knowledge of English
  • Willingness to work in a support environment with ticket queues and SLAs

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