End User Support Specialist

Position- End User Support Engineer (Japanese Speaker)

Work Mode- Hybrid

Shift Timings - Normal

Language- English and Japanese

Key Responsibilities-

• Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, both remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
• Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
• Document technical procedures, support case notes, and solutions for customer issues.
• Perform root cause analysis and elevate software bugs or product enhancements as needed.
• Contribute to labs, simulations, and product beta testing initiatives.
• Provide best-in-class support via phone, email, and online forums, maintaini...