End User Technical Support Associate

End User Technical Support Associate

Requisition ID:

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose

Contributes to the overall success of the Employee IT Services / ETSS ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Provide the best service to the internal users, following the market’s standards and the guidance provided by management.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Provide second level triage and support for employees and employee computing systems. Resolve or escalate incidents reported by phone or email. Facilitate req...