Endpoint Management Engineer

Role Description / Tasks:

• This position provides the highest level of support to end users by handling service requests and incidents that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email.
• Manage and maintain systems used for client device management including upgrades, patching
• Evaluates, analyse and tests existing systems and make proactive recommendations for improvements, upgrades, new applications and/or equipment
• Maintain the Knowledge Base information and Request models
• Manages escalations to third parties (e.G. Apple, Microsoft).
• Operating and supporting Office 365 end-user applications (Outlook, Teams etc.)

Qualifications/Skills:

Must haves:

• Good communication skills and customer oriented
• Ability to work independently and as part of an international team
• Experience in managi...