Job Description

SUMMARY:

The Engagement Coordinator provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. The Engagement Coordinator must work with all parties within Center of Excellence for problem resolution and must provide a professional response and exhibit strong customer service orientation when dealing with all external clients. Responsibilities may include requisition review, entry and maintenance using VMS technology, CM system and other systems as required. Works under general supervision.

MAIN RESPONSIBILITIES:

  • Working experience with any VMS Tool.
  • Resume Qualifications.
  • Vendor management.
  • Meet SLA’s as per the program.
  • Reporting to the immediate Manager/Lead at every interval...

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