Engagement Lead – Platform & Product Solutions (Pharma Consulting Background)

Company Description

Swish Club is building a new AI Native Vertical SaaS Platform (currently in stealth) that is quietly transforming how enterprises from one specific industry understand, engage, and grow their business.

Who Is This Role Interesting For?

If you are in the management consulting space with a strong experience in Lifesciences consulting and want a cross over into the startup ecosystem then this is the perfect platform for you.

You’ll sit at the intersection of pharma domain, product thinking, and customer discovery and influence what we build from the ground up. If you enjoy structured problem-solving in a chaotic environment, shaping early product direction, and understanding the nuanced workflows of the pharmaceutical ecosystem, this role offers a rare opportunity to do all three. Working directly with global experience Founder would help get a direct on-site opportunity to scale a platform first in India and then multiple International markets. 

Why this role exists

Inbound is strong, but early-stage reality is messy: every prospect has a slightly different pain-point cocktail. We’re hiring a consultant-style operator who can run discovery, find the real problem, define a crisp problem statement, design a scalable solution approach, and help us decide what’s worth productizing into SaaS vs. politely declining vs. building a one time service.

You will work directly with the Founder and sit at the intersection of customer discovery, pre-sales, solution design, and product thinking.

What You'll Do

Lead discovery like a pro

• Join discovery calls with pharma commercial / sales ops / distribution / IT stakeholders.
• Map current-state workflows (secondary sales visibility, order-to-cash, schemes/loyalty, retailer/stockist engagement, credit/payments).
• Translate vague asks into an explicit, testable problem statement + success metrics.

Turn chaos into a solution blueprint

• Produce a crisp “Solution Brief” that includes: scope, personas, workflows, data inputs/outputs, integrations, edge cases, and rollout plan.
• Define MVP vs Phase 2+ enhancements; write user stories / PRD-ready requirements for engineering.
• Evaluate if a request is repeatable across customers or a one-off.
• Recommend: Build now / Build later / Don’t build—with rationale and tradeoffs.

Own customer success

• Own onboarding-to-value for pilots: milestones, adoption, and outcomes tracking
• Run periodic success reviews and turn feedback into product-ready improvements
• Coordinate internally to resolve blockers fast and protect customer trust

Support pre-sales and pilots

• Partner with the founder on demo narratives, solution workshops, pilot plans, and stakeholder alignment.
• Help craft implementation approach and acceptance criteria (what “live” actually means in the real world).

Build reusable playbooks

• Create repeatable assets: discovery questionnaire, ROI model template, integration checklist, “pharma channel data model” starter kit, objection-handling notes.

What success looks like (90 days)

• Discovery calls consistently end with a clear problem statement + proposed solution path (not “we’ll revert”).
• Engineering gets tight scopes (fewer interpretation loops, fewer rebuilds).
• You establish a standard Platform discovery → solutioning framework we can reuse across accounts.

Who You Are (Ideal Candidate Profile)

• 3–5 years total experience, with ~2+ years in pharma consulting or life sciences consulting (ZS, IQVIA, Mck, Bain, BCG, Deloitte, EY, Deloitte, Accenture, PwC)
• Strong understanding of Indian pharma commercial/distribution (Many but not all of - stockists, retailers, channel operations, HCP Segmentation, Medical Practices, Doctors, Hospital as nodes, Generics Marketing, Biosimilars, Formulation, APIs, in-country licensing, international distribution).
• Excellent communication and structured thinking; able to turn messy conversations into clean documentation.
• Comfortable in ambiguity and fast iteration (early-stage startup environment).
• Capable of leading discovery calls with Senior (Chairman, MD, Presidents, Head of Business / CXOs) to mid-senior (VP, Directors and Functional Leads) pharma stakeholders.

Nice to Have:

• Exposure to global pharma commercial workflows.
• Experience in commercial ops, sales excellence, distribution transformation, or analytics-driven consulting.

Working Model

• Full-time role
• Primary focus: India pharma (global exposure is a plus)
• Travel: Light (monthly, as needed)
• Location: HSR Layout, Bengaluru