Job Description
**ABOUT AMAGI**
Amagi is a global leader in cloud-managed services for the Streaming TV and Broadcast TV industry. Amagi enables TV networks and content owners to distribute and monetize their content. Amagi’s clients include premium networks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks, Viceland TV, MGM, ShortsTV, Yahoo! Finance, PeopleTV, Tastemade, Turner Corporation, Discovery Networks and more.
**Key Responsibilities**:
**Customer Communication**:
- Conduct regular weekly calls with customers to discuss project progress, resolve issues, and ensure satisfaction.
- Maintain strong, ongoing relationships with key stakeholders to understand and meet customer needs.
**Order and Project Tracking**:
- Monitor the progress of customer orders and ensure projects are on track to meet deadlines.
- Update project plans regularly, ensuring all deliverables are met on time and within scope.
**Issue Resolution and Escalation M...
Amagi is a global leader in cloud-managed services for the Streaming TV and Broadcast TV industry. Amagi enables TV networks and content owners to distribute and monetize their content. Amagi’s clients include premium networks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks, Viceland TV, MGM, ShortsTV, Yahoo! Finance, PeopleTV, Tastemade, Turner Corporation, Discovery Networks and more.
**Key Responsibilities**:
**Customer Communication**:
- Conduct regular weekly calls with customers to discuss project progress, resolve issues, and ensure satisfaction.
- Maintain strong, ongoing relationships with key stakeholders to understand and meet customer needs.
**Order and Project Tracking**:
- Monitor the progress of customer orders and ensure projects are on track to meet deadlines.
- Update project plans regularly, ensuring all deliverables are met on time and within scope.
**Issue Resolution and Escalation M...
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