Engagement Manager

Overview

Capillary Tech – Kuala Lumpur, Kuala Lumpur

The single POC responsible for driving the overall engagement from Capillary, and ensuring that the business objectives from CRM & Loyalty are met for the brands.

Responsibilities

• Identify, action and/or provide advice on how to improve business input metrics such as NPS that drive growth and improve end customer experience.
• Initiate and prioritize projects, track business development, cross-sell, and up-sell
• Engage closely with the account management, and implementation team to help determine the best technical implementation methods and reasonable execution schedules.
• Analyzes business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost-effective business solutions.
• Excellent cross functional team management and interpersonal communication skills enabling effective interaction with people at all o...