Engagement Manager

Overview

Capillary Technologies is a global SaaS leader transforming the way brands build customer relationships. With cutting-edge AI and cloud-based solutions, we help over 400 + marquee brands across 30+ countries unlock growth through intelligent loyalty programs, personalized engagement, and real-time insights .

From fashion to fuel, retail to restaurants – our scalable, omnichannel platform ensures customer delight at every touchpoint . Trusted by brands like Tata, Domino’s, PUMA, Al-Futtaim, Shell , and many more, we’re redefining how loyalty drives business.

The single POC responsible for driving the overall engagement from Capillary, and ensuring that the business objectives from CRM & Loyalty are met for the brands.

The key responsibilities of a Engagement Manager include but are not limited to:

• Identify, action and/or provide advice on how to improve business input metrics such as NPS...