Engagement Manager

DUTIES AND RESPONSIBILITIES:

• Provide dedicated support to a select group of partners who are developing, publishing, and expanding applications on cloud platforms as part of a strategic success program
• Serve as the primary point of contact, delivering a positive first impression and establishing a foundation for a lasting partner relationship
• Define a clear call purpose and conversation approach, ensuring consistent and repeatable execution
• Focus on specific products and offerings tailored to the target audience
• Implement a structured multi-channel outreach strategy, utilising calls, emails, and social media
• Prioritise customer satisfaction and strive to deliver an exceptional engagement experience for customers and prospects.
• Position competitive solutions and offerings in alignment with customer needs and experiences
• Gather and relay customer feedback, to inform future business decisions

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