Job Description

Job Description

Customer Relationship Management

  • Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
  • Build and maintain strong, long-term customer relationships based on trust and mutual success.
  • Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.

    • Customer Engagement and Ideation

  • Explore and support customer-driven ideas, helping shape them into feasible solutions.
  • Collaborate with customers to identify innovation opportunities and value-added services.
  • Act as a liaison between customer stakeholders and internal technical or delivery teams.

    • RFP and Requirements Support

  • Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
  • Facilitate workshops or meetings to refine scope and align customer expectations.
  • Ensure that all proposals and solutions are accurately aligned with customer business needs.

    • Project and Delivery Support

  • Work closely with project and delivery teams to ensure customer satisfaction during execution.
  • Monitor progress, handle escalations, and ensure timely communication with all parties.
  • Track performance metrics, report progress, and identify improvement areas.

    • Strategic Account Development

  • Identify opportunities for upselling, cross-selling, or extending service scope.
  • Contribute to account plans and engagement strategies to support business growth.

    • Qualifications

  • Bachelor’s degree in Business, IT, Engineering, or a related field (Master’s degree is a plus).
  • 5+ years of experience in customer engagement, account management, or project management.
  • Expertise in Siemens DISW portfolio is a plus
  • Expertise in automotive, industrial machinery, food & beverage or other industries is a plus
  • Strong understanding of solution development, RFP processes, and customer success practices.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to translate technical or complex requirements into clear business context.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously.
  • Fluent German and English language skills

    • Additional Information

  • 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company bicycle arrangements, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
  • Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
  • Flat hierarchies and a long-term, stable job with attractive development opportunities.

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application