Engagement Manager

Title: Engagement Manager

Location: Noida, India

Nature of work

Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.

(Global Insurance & Healthcare Accounts Experience preferred)

Role definition:-

Business

Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)

Positioning Newgen’s Product and/or services to the customers.

Identify continuous growth opportunities for new business as per account expansion target.

Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional proc...