Engagement Operations Specialist/ Lead, Network

The Network Engagement Operations Lead is responsible for building a high-performing, reliable and engaged global provider and crisis responder network. Beyond day-to-day operations and communications, this role drives provider success by monitoring performance and quality indicators (including no-shows/late cancellations, client feedback, documentation and compliance), implementing improvement actions and supporting incentive programs that reinforce the right behaviours.

Working cross-functionally with clinical, delivery and commercial, you will strengthen retention, elevate service quality, and improve operational speed and consistency across the network.

Key Responsibilities

1) Network Engagement Strategy and Community Building

• Own and continuously improve the provider & crisis responder engagement strategy, with measurable goals tied to satisfaction and retention.
• Lead onboarding operations for new providers and crisis responders,...