Job Description
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
**Key Responsibilities:**
+ Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
+ Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
+ Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
+ Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
+ Completes required documentation, such as service worksheets, timesheets, warranty claims, quality docu...
**Key Responsibilities:**
+ Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
+ Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
+ Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
+ Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
+ Completes required documentation, such as service worksheets, timesheets, warranty claims, quality docu...
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