Job Description
Area(s) of responsibility
Job Specification: End User Service Support Engineer
Location - Singapore
Responsibilities
Analyses and resolves information system issues related to the desktop computing environment,
network applications, production applications, and hardware.
Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
Deploy other hardware requested through arranged collection in the IT dept. or set up at the user's desk.
Local asset management.
Support and assist users with JML (Joiner, mover leaver) process
Support and maintain local conference and meeting room equipment
To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
resolved to agreed targets as defined in the Service Level Agreement (SLAs).
Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
Manage calls with 3rd party suppliers where necess...
Job Specification: End User Service Support Engineer
Location - Singapore
Responsibilities
Analyses and resolves information system issues related to the desktop computing environment,
network applications, production applications, and hardware.
Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
Deploy other hardware requested through arranged collection in the IT dept. or set up at the user's desk.
Local asset management.
Support and assist users with JML (Joiner, mover leaver) process
Support and maintain local conference and meeting room equipment
To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
resolved to agreed targets as defined in the Service Level Agreement (SLAs).
Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
Manage calls with 3rd party suppliers where necess...
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