Job Description

About us

Your Contribution

  • Develop and implement configuration management strategies, policies, and procedures to ensure the accuracy, integrity, and reliability of configuration items within the Configuration Management Database (CMDB).
  • Structure, administer, and maintain the CMDB, ensuring data quality through consistent data entry, updates, and cleansing activities.
  • Collaborate with cross-functional teams to define and document configuration management requirements.
  • Identify IT assets and configuration items (CIs), and establish their relationships and dependencies within the CMDB.
  • Conduct training sessions for employees on ITSM processes and the proper use of the CMDB to uphold service quality standards.
  • Proactively identify and implement improvements to enhance the effectiveness of ITSM processes and the CMDB.

Your Profile

  • Bachelor’s degree in Computer Science, Informa...

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