Job Description

Key Responsibilities

  • Handle customer inquiries related to industrial machinery, tools, spares, service requests, and warranties.
  • Register service calls, complaints, and breakdown requests; coordinate with service engineers for timely resolution.
  • Track service orders, AMC contracts, and preventive maintenance schedules.
  • Coordinate with production, dispatch, and logistics teams for order status, delivery timelines, and installations.
  • Prepare and share quotations for spare parts, consumables, and service jobs as per internal guidelines.
  • Maintain accurate customer records, service histories, and documentation in ERP/CRM systems.
  • Follow up with customers to ensure service satisfaction and closure of complaints.
  • Support sales and service teams with customer documentation, reports, and MIS.
  • Ensure compliance with company service standards, SLAs, and safety guidelines.

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