Engineer, ERP Systems

Position Summary

The Engineer, ERP Systems will be responsible for providing system supports to business users on ERP application systems on Hearts Of House (HOH) area, maintaining and ensuring all various application systems operating stably and reliably and meeting user’s operation needs.

Primary Responsibilities

• Assumes a regional role to provide ERP application systems (HOH) support across all Melco properties at various geographies.
• Respond to issues, inquiries and requests related to ERP Systems (HOH).
• Build knowledgebase to provide functional and technical guidance for Level 1 & Level 1.5 I.T. end user support team.
• Provide ERP application (HOH) and technical training as required.
• Work with vendors to ensure resolution for reported issues and service requests in accordance to agreed SLA and compliance with the Company’s policies and procedures.
• Participate in project implementation of any E...