Engineer I, Technical Service

Copeland – Engineer I, Technical Service – Quezon City, Philippines

About the Role

Copeland is a global climate technologies company engineered for sustainability, creating efficient HVACR solutions for residential, commercial, and industrial spaces. The Engineer I, Technical Service role focuses on providing interactive customer care and solutions via phone, email, and online portal for refrigeration and building controls applications. The position requires troubleshooting, programming, integration, training, graphical status screen creation, and documentation to achieve customer satisfaction.

Responsibilities

• Provide interactive customer care and solutions via phone, email, chat, and online portal.
• Troubleshoot and resolve issues in refrigeration and building facilities controllers.
• Develop programming, integration, training, graphical status screens, and documentation.

Qualifications

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